Business model x Change is a journey We make regular reviews of business model and procedures Business model x Change is a journey We follow a system for internal improvement (KAIZEN) Business model x Business results We have clear measures of performance and pricing. Business model x Delightful experience We overlook the quality of the entire process in the product We dedicate a quality manager. Culture and leadership x Change is a journey We encourage small scaled test drivers. Pilot projects in different countries. Culture and leadership x Change is a journey We give and ask for feedback. Culture and leadership x We inspire We give more than we take. We drive and volonteer in different company projects. Culture and leadership x We inspire Punctuality is not optional, but is not a tool to make others feel bad. Culture and leadership x We inspire We engage and give opportunity to everyone to deliver value to Hansen Beck EVERYONE has a voice and opportunities. Culture and leadership x Delightful experience Punctuality is not optional, but is not a tool to make others feel bad. Culture and leadership x Change is a journey We improve ourselves all the time Culture and leadership x Inspire the best We utilize each others strengths in different stages of sales process Hunter, farmer... Culture and leadership x Inspire the best I feel healthy. I appear healthy. We are role models in taking care of ourselves. Expeditions x Change is a journey Every expedition in a different place Expeditions x Change is a journey We invite outside experts to expedition. To expand our knowledge. Expeditions x Best in class and delightful We invite key customers to our expeditions Internal communication x Business results We use a global CRM for maximum transparency. Regular updates of the system once in place - every trainer is accountable. Internal communication x Business results We communicate and collaborate openly in a clear and respectful manner. Internal communication x We inspire We challenge others and ourselves to have courage to address unpleasant topics We do not avoid unpleasant topics. Internal communication x Delightful experience We create pictures for explaining business topics Internal communication x Delightful experience We call/talk before send an e-mail. Recruitment x Business results We follow a faire equitable and documented process for trainer onboarding and development. Recruitment x Delightful experience We have dedicated teachers for new trainers. Pricing x Delightful experience We have a global approach to international accounts International projects and accounts are transparently and consistently led by our standards. Subdomanis: Business modelCulture and leadershipExpeditions Remuneration and reimburstementInternal communication RecruitmentPricing II. Product Product portfolio, Materials (Forms, worksheets, workbooks, apps, gifts), Innovation, Training delivery (relationships with the participants) Product portfolio x We inspire We adapt the content to customer needs by pic & mix modules. Product portfolio x Delightful experience We adapt the content to customer needs by pic & mix modules. Product portfolio x We inspire We don’t sell training, be build cathedrals. Product portfolio x Delightful experience We adapt the content to customer needs by pic & mix modules. Materials x Business results We deliver high quality, consistent and clear material. Materials x We inspire We have high quality material Handouts, worksheets, give-aways? Materials x Delightful experience We have materials for our participants that can be used after the training. Not for training purposes only. Materials x Delightful experience We use colours in our materials. ??? Innovation x Change is a journey We have the courage to try new things and share the experience. Innovation x Change is a journey We leverage market intelligence for product development. Innovation x Change is a journey We anticipate market trends to enrich product Innovation x Business results We are committed to continuously improve the products. Training delivery x Change is a journey We offer blended learning experience (mix of analog and digital) Training delivery x Business results We have measures to benchmark performance. Training delivery x Business results We invest in trainers to be top business experts. Training delivery x We inspire We invest in industrial knowledge of our trainers. Training delivery x Inspire the best We live 4 principles of leadership in every training. Training delivery x Best in class and delightful We start a day with fun. Video, icebreakers, music... Training delivery x Best in class and delightful We facilitate fun ! We create a pleasant experience Training delivery x Inspire the best We create our flipchart as it would be posted on our website. State or the art illustrations. Training delivery x Inspire the best Our resonate self belief without being arrogant. Tone of voice, body language Subdomanis: Product portfolioMaterials InnovationTraining delivery III. Service Relationships with, partners, suppliers, customers, Tone of voice and body language in: Marketing, Pre-sales (brand story, anecdotes, examples), Sales (offers/propositions, meetings, dress code), Post-sales Relationships with customers x Change is a journey We follow-up our customers at least 3 times per year. Relationships with customers x Business results We are building our customer networks. We are connecting our customers, building alumni clubs, encouraging business opportunities, business development... Relationships with customers x Inspire the best We inspire knowledge and experience exchange between our customers. Events, alumni, business opportunities Relationships with customers x Inspire the best We understand the bottom part of the iceberg of our customer. EQ Relationships with customers x Inspire the best We live 4 principles of leadership in all interactions. Relationships with customers x Best in class and delightful We react in 24 hours to a request Internally and externally Relationships with customers x Best in class and delightful Participate in different relevant events/clubs/organizations by expressing your passions. TedTalk, Local HB communities, Business breakfasts Tone of voice / Presales x Change is a journey We are active in social media. We participate with our own content (video, blog...) Tone of voice / Presales x Business results Our global marketing communication is consistent. We apply 80:20 principle with the corporate guidelines on all marketing activities. Tone of voice / Presales x Inspire the best Participate in different relevant events/clubs/organizations by expressing your passions. sports, sailing Tone of voice / Presales x Inspire the best Our proposals are an interesting read. State of the art proposals - visual content Tone of voice / Sales x Inspire the best We take pride in getting the full price. We don\t give discounts, we don\t diminish our value. Tone of voice / Post-sales x Business results We measure customer satisfaction, results and business outcomes. We get quantifiable feedback on our performance and improve accordingly. Tone of voice / Post-sales x Business results We build upon our customer relationships after training as well. Keep in contact Subdomanis: Relationships with partnersRelationships with suppliersRelationships with customersTone of voice and body language Tone of voice / PresalesTone of voice / SalesTone of voice / Post-sales IV. Spatial Training room equipment (Flipchart, stands...) Offices, Fairs / Conferences, Trainer’s attire and equipment Training room equipment x Change is a journey We have state of the art digital and analog materials. Training room equipment x Business results We apply international standards for training delivery quality hotel conference rooms, equipment, flipchart Training room equipment x Best in class and delightful We organize healthy high quality food for participants. Training room equipment x Best in class and delightful Our equipment is high quality and modestly branded according to guidelines. Trainers cases, pencil cases, roll ups... We follow the guidance of \less is more\ eeg. our logo appear only once in ppt. Fairs / Conferences x Inspire the best We apply agreed rules for corporate identity for different events. Fairs, events, new materials, expedition... Trainer\\\s attire and equipment x Change is a journey We adopt to customers culture. We mirror their attire, language, style... Trainer\\\s attire and equipment x Best in class and delightful Our give-aways are state of the art and are telling our story. Compass, ... Subdomanis: Training room equipment OfficesFairs / ConferencesTrainer\s attire and equipment